Our convergence practice provides specialized consulting and engineering services in the telephony, video and messaging areas. These convergence services often generate significant financial savings to our corporate customers by increasing employee productivity and decreasing telecommunication expenses. Our contact center solutions help in enhancing your customer relationship management strategy. These include:

• Enterprise Telephony
- TDM to IP Migration
- IP Telephony (H.323, SIP)
- IP Telephony Applications
• Collaboration
- Audio, Video and Web Collaboration
- Instant Messaging
- Presence
• Unified Video
- Desktop Video
- Room based video
- Telepresence
• Contact Centre
- IP IVR, Voice Portal
- CTI
- CRM Integration
- Web,Email interaction manager
- Outbound Dialer
• Contact Centre Service
- Work Force Management
- Call Recording & Quality Monitoring
- Wall Board