Why CIOs Choose CloudConnect Now
CloudConnect, Cisco Webex Calling fully managed by Emircom, eliminates the hidden costs and limitations of legacy PBX systems while enabling your hybrid workforce strategy.
Organizations moving to our managed Cisco Webex Calling solution typically reduce total telephony costs by 30-40% within the first year, while gaining instant scalability across UAE, KSA, and beyond.
Your employees get seamless calling across any device- desk phone, mobile, or laptop- with carrier-grade quality and enterprise security.
Meanwhile, your IT teams escape the maintenance burden of aging hardware and focus on strategic innovation.
Emircom's 24/7 regional NOC handles everything from migration to daily operations, ensuring 99.9% uptime with local Arabic and English support.
The PBX problem is getting worse, not better.
Your IT teams manage aging hardware instead of driving innovation.
Remote work broke traditional desk phone models. Vendors lock you into expensive upgrade cycles. UAE NESA and KSA ECC compliance demands constant vigilance with on-premises systems.
Meanwhile, your people need to work from Dubai, Riyadh, home offices, or client sites—with the same calling experience everywhere.
CloudConnect solves this completely.
Move from capital-intensive PBX to cloud calling that cuts costs 30-40%, enables secure hybrid work, and scales across GCC markets in hours instead of months. Emircom handles everything: migration, management, monitoring, and support.
Three Business Outcomes That Matter
- Cut Telephony Costs 30-40% .Eliminate PBX hardware refresh cycles, maintenance contracts, and facility costs. Pay only for what you use with predictable monthly OpEx.
- Enable Secure Work-From-Anywhere. Same enterprise calling experience on desk phones, mobiles, or laptops—anywhere in UAE, KSA, or globally. Bank-level security meets NESA and ECC requirements.
- Scale Instantly Across Regions. Add locations, users, or features in hours. Grow across GCC markets without infrastructure investments or service disruptions.
CloudConnect Service Tiers
Basic – Expert Care (8×5)Ideal for: Small offices, single sites (up to 50 users) Standard Webex Calling licenses • Control Hub setup • IP phone configuration • 8×5 remote support • Monthly reporting |
Advance – Expert Care (8×5)
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Premium – Priority Care (24×7)Ideal for: Mission-critical enterprise (250+ users)Professional licenses or Webex Suite • Dedicated Instance options • Complete Local Gateway design • 24/7 priority response • Proactive monitoring • Onsite support • Quarterly business reviews |
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What You Get with CloudConnect
- Enterprise Calling Features Everything your business needs included: auto-attendant, call queues, hunt groups, voicemail-to-email, conferencing, call recording, and 50+ professional features. Managed through Cisco's intuitive Control Hub, no specialized expertise required.
- Hybrid Work Enablement Seamless calling across Cisco desk phones, Webex App, and web browser. Users choose their device. We ensure consistent quality and enterprise security everywhere.
- Unified CommunicationsIntegrate calling with Webex meetings and messaging in one application. Escalate calls to video meetings with one click. Collaborate without switching platforms.
- Regional PSTN Connectivity Flexible UAE and KSA telephone network connections: Cisco Calling Plans, certified local carriers, or your existing contracts via Local Gateway. Keep your DID numbers during
- 24/7 Managed Operations Emircom's certified engineers handle provisioning, monitoring, optimization, and support. Our Riyadh and Dubai NOCs detect and resolve issues before users notice, backed by 99.9% uptime SLA.
The Numbers: Cisco Webex Calling Performance
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50M+ users worldwide
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8 billion calls processed monthly
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99.999% availability across geo-redundant infrastructure
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180+ new features released in the past year
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18+ million users across 195+ markets worldwide
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92% customer satisfaction plus 98% perceived value rating
Why Emircom CloudConnect for Managed Webex Calling
Two decades deploying Cisco collaboration for Gulf enterprises and government. We navigate UAE telco regulations, KSA licensing, and compliance frameworks daily.
Hundreds of successful PBX-to-cloud transitions from Avaya, Mitel, Nortel, and legacy Cisco systems. Structured methodology ensures zero business disruption.
Arabic and English support from Riyadh and Dubai NOCs—not offshore call centers. Response times measured in minutes for critical issues.
We handle Control Hub configuration, user provisioning, phone deployment, Local Gateway integration, moves/adds/changes, monitoring, optimization, and training. Your IT teams focus on strategy.
CloudConnect FAQ- Managed Webex Calling
4-8 weeks typical for most organizations. Smaller deployments (under 100 users) complete in 2-3 weeks. Zero business disruption with our structured methodology.
Yes. We support number portability for UAE and KSA DIDs. Local Gateway enables continued use of existing PSTN contracts.
Yes. Cisco Webex Calling meets stringent security requirements. We configure encryption, access controls, audit logging, and data residency options for regulated industries.
Users continue calling via Webex App on mobile with cellular data. We can deploy Local Gateway with SRST for sites requiring additional survivability.
Most organizations achieve 30-40% cost reduction year one. We provide detailed TCO comparisons showing typical 3-year ROI including migration.
Cisco delivers carrier-grade voice quality. We optimize network QoS, monitor performance 24/7, and proactively address any degradation.
How CloudConnect Works in Your Industry
Regional retail organization with 50+ UAE and KSA locations replaced site-by-site PBX systems. Result: 45% cost reduction, unified dial plan, seamless executive mobility between markets.
UAE federal entity needed NESA-compliant calling for remote work. CloudConnect provided encrypted signaling, local data residency, and Active Directory integration.
Regional bank required carrier-grade reliability plus seasonal flexibility. CloudConnect's scalability enabled instant capacity expansion during peaks with CRM integration for complete customer context.
CloudConnect + PowerEngage : Complete Platform
One Cisco platform connects employees and customers.
CloudConnect gives knowledge workers enterprise calling, meetings, and collaboration.
PowerEngage gives contact center agents AI-powered customer engagement tools.
When customer issues need specialized expertise, agents transfer calls to CloudConnect users instantly with complete context—no repeated explanations, faster resolution.
Related Managed Services
- PowerEngage: Managed Contact Center → AI-powered omnichannel customer experience
- PowerDefend: Managed Security → 24/7 threat detection and response
- PowerConnect: Managed SD-WAN → Secure, optimized connectivity