Connect. Secure. Host. Run.
One Group for the technology your organisation depends on.
Connect
Networks, collaboration and telecom that keep your people and sites working as one.
Secure
Threat detection, compliance and 24/7 SOC teams in Dubai and Riyadh.
Host
Private and sovereign cloud, and modular data centres built in Abu Dhabi.
Run
Managed services, business applications and specialist engineers, so your team can focus on the business.
Why clients choose Emircom
Four decades in the region, certified engineers and support teams based in the UAE and Saudi Arabia.
One accountable team. A single partner for design, delivery and support. Not ten vendors to manage.
24/7 regional coverage. NOC and SOC teams based in Dubai and Riyadh, not outsourced overseas.
Vendor-neutral advice. Recommendations built around your problem, not around one vendor's catalogue.
Four decades of proof. Delivering in this region since 1984, across banking, aviation, government and energy.
From government and banking to aviation and energy. Serving around 50% of the region’s largest organisations since 1984.
What we connect, secure, host and run
Unified Data Networking
Networks built to carry your business, not just your traffic.
A typical scenario The situation A retailer pays for private circuits at each of its 40 branches. Every site has its own setup, and changes need a site visit. What Emircom does We move the branches to SD-WAN and keep the head office links as they are. We manage every site from one console. What changes Each application uses the best available link. Changes take minutes, not site visits. The cost per site falls. Illustrative scenario based on common customer situations. It is not a named client case study. Prefer us to run it? Emircom runs four managed networking services. Each has its own page. PowerCampus Managed Cisco campus networking on Catalyst Center and SD-Access. See PowerCampus PowerConnect Managed Cisco Meraki switching, Wi-Fi and security for single and multi-site networks. See PowerConnect PowerScale Managed Cisco Catalyst SD-WAN, run by our teams in the UAE and KSA. See PowerScale PowerManage Managed Cisco Meraki SD-WAN for branches and remote sites. See PowerManage Questions we are asked Do we need to replace our current network? Not always. We assess what you run today. We keep what still meets your needs and replace what does not. How long does a campus refresh take? It depends on the number of sites and users. We agree the plan with you after the assessment. Can you design the network and leave operations to our team? Yes. We can design and build, then hand over. Or our network operations team can run it for you. What is the difference between PowerConnect and PowerCampus? PowerCampus is managed Cisco campus networking on Catalyst Center. PowerConnect is managed Cisco Meraki networking for single and multi-site networks. Where do you deliver? We design, build and run networks across the UAE and KSA. Related services Cybersecurity SolutionsProtect the network you build.Data Centre and Hybrid CloudConnect on-premises and cloud workloads.Managed IT ServicesHand day-to-day running to Emircom.
Collaboration and Contact Centre
Tools your teams use without a training manual.
A typical scenario The situation A services firm runs calling on one platform, meetings on another and chat on a third. Staff open three apps to reach one colleague. What Emircom does We move all three to one platform. We train each team on its own tasks and support the platform after go-live. What changes Staff use one app. The firm manages one platform, one support contact and one set of licences. Illustrative scenario based on common customer situations. It is not a named client case study. Questions we are asked Can we keep our current meeting tool and change only calling? Often, yes. We review what you use today and recommend what to change. Moving calling first is a valid start. Do you supply the room hardware? Yes. We supply, install and support room hardware. We design each room around how your teams meet. Can agents handle email and chat as well as calls? Yes. Agents handle calls, chat and email in one place, with the customer history in front of them. Does AI-assisted routing cut wait times? It can help at peak hours. The result depends on your call volumes and queue design, so we test against your own data. Who supports the platform after go-live? One Emircom team supports calling, contact centre and meeting rooms. Monitoring flags faults before users report them. Related services PowerEngageManaged contact centre as a service.PowerCollabManaged Webex calling, meetings and messaging.Audio Visual and Meeting RoomRooms that start a call the same way every time.
Data Centre and Hybrid Cloud
Move to the cloud at your own pace, not a vendor's.
A typical scenario The situation A finance team runs core systems on premises and cannot move customer data off site. What Emircom does We keep that data in place and move the reporting workloads to cloud first. One network design joins the two. What changes Reporting scales in the cloud while customer data stays on site. The team moves further only when it chooses. Illustrative scenario based on common customer situations. It is not a named client case study. Private cloud and modular data centres Private and sovereign cloud, and modular data centres built in Abu Dhabi. Questions we are asked Which workloads should stay on premises? Those with data that cannot leave your site, or with strict latency needs. We assess each workload before we advise. How do you move a live system without downtime? We plan the move in stages and test each one first. Where a system cannot stop, we design the cut-over around it. Where does our data sit? Where you decide. Sensitive data can stay on premises under your own governance. We design the rest around that choice. Can we run AI workloads without moving sensitive data? Yes. We build the infrastructure to run AI workloads where your data already sits. Which platforms do you use? Our storage and compute designs use Dell and Cisco infrastructure. We size them to what you actually use. Related services Unified Data NetworkingConnect on-premises and cloud workloads.Cybersecurity SolutionsProtect data wherever it sits.Managed IT ServicesHand day-to-day running to Emircom.
Cybersecurity Solutions
Vendor-neutral protection, built around UAE and KSA compliance.
A typical scenario The situation A company in the UAE must meet PDPL rules. It has no central view of who accesses customer data. What Emircom does We map the access paths and put privileged accounts under control. We feed the logs to one monitoring service. What changes The company can show who accessed customer data, and when. Audits start from evidence. Illustrative scenario based on common customer situations. It is not a named client case study. The threat and our recognition Around 600,000 attacks a day The UAE’s national cybersecurity systems reportedly block this many cyberattacks every day. Security awards Cisco META 2026 Security Partner of the Year. Dell, UAE: Excellence in Education Security Solutions, 2024 and 2023. Attack figure: Gulf News, 11 August 2026, citing Dr Mohamed Al Kuwaiti, Head of the UAE Cyber Security Council. Questions we are asked Do you work to UAE and KSA compliance requirements? Yes. We build to UAE Information Assurance Standards, DESC, NCA ECC, SAMA and PDPL, as your location and sector require. Do you run security operations for us? Yes. Our SOC teams in Dubai and Riyadh provide round-the-clock monitoring, triage and response. PowerDefend is the managed service. Can you protect OT and IoT devices? Yes. We map connected devices, segment them from core IT and monitor them for unusual behaviour without disrupting operations. How does security cover AI agents? We extend identity, access and monitoring to AI agents as we do for employees. We also help you set policies for what they may do. Where do we start? With a digital risk assessment. It measures your technology, people and processes against recognised frameworks, and gives you a prioritised roadmap. Related services PowerDefendManaged detection and response, run by our SOC.Physical SecurityAccess control and CCTV for your sites.Unified Data NetworkingDesign the network with security built in.
Business Technologies
We help optimise the use of technology within our client organisations through our business technology solutions, aiming to satisfy the needs and expectations of customers to achieve extraordinary results, through information technology that is integrated into business operations.
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Enterprise applications that run the business, and emerging technology that solves real problems. One team, across the UAE and KSA. Enterprise Applications (5)Emerging Technology (4)See it in practiceQuestions Area one Enterprise Applications Applications that run the business. 01 Modelling and enterprise architecture We model how your business, data and technology fit together. IT then follows your strategy, and every investment has a clear purpose. Architecture in practice 02 Hybrid integration and business process management We connect your cloud and on-premises systems and automate the workflows between them. Processes run the same way across the organisation. Integration in practice 03 Field service management Mobile apps and software connect your field teams, assets and customers. Jobs are scheduled, dispatched and reported in one place. Field service in practice 04 ERP One suite for accounting, order processing, inventory, production, supply chain and warehouse operations. Dashboards and reports give you a clear view of costs and performance. ERP in practice 05 Extended Planning and Analysis (xP&A) Test scenarios on real-time data and forecast outcomes with AI-assisted models. Teams across the business plan from one shared view. xP&A in practice In practice: ERP Finance and operations on the same numbers A typical scenario for a group with several subsidiaries. Each of the nine capabilities has its own use case. Read the nine use cases → 01 The situation A group with several subsidiaries closes its books by collecting spreadsheets from each one. Purchasing and inventory sit in separate tools. 02 What we do We put every entity on one ERP suite with shared data, so finance and operations work from the same numbers. 03 What changes Real-time visibility at every level, from site to group Fewer manual reconciliations at month end Clear control of costs across business units Talk to our team about ERP Area two Emerging Technology New technology put to work on real problems. 06 AI and machine learning Find patterns in your data, forecast what comes next and improve key processes. We start from the business problem, not the model. AI and ML in practice 07 Internet of Things (IoT) We connect your devices and systems, so the data they produce reaches the people who act on it. IoT in practice 08 Immersive technologies (AR, VR and metaverse) Engage customers, train staff and work together across teams with AR, VR and metaverse tools. Immersive in practice 09 Digital experience monitoring We watch the digital services your customers and staff use, in real time, so problems are found and fixed quickly. Monitoring in practice Questions we are asked What is the difference between Enterprise Applications and Emerging Technology? Enterprise Applications covers the systems that run the business: enterprise architecture, integration and business process management, ERP, and planning (xP&A), plus field service. Emerging Technology applies AI and machine learning, IoT, immersive technology and digital experience monitoring to specific business problems. One Emircom team delivers both across the UAE and KSA. Where should we start? Start with the problem rather than the technology. If your systems do not talk to each other, begin with integration. If planning relies on spreadsheets, look at xP&A. If field teams lose time on paperwork, look at field service. Talk to our team and we will map the options to your priorities. Can the capabilities be combined? Yes, and most programmes do. An ERP rollout depends on architecture and integration decisions, and AI and IoT projects depend on clean data from your core systems. Our in practice page gives a typical scenario and the business outcomes for each of the nine capabilities. Where do multi-cloud and data analytics sit? They are covered by Emircom Data Centre and Hybrid Cloud, so that one team owns your infrastructure and your data platforms. Business Technologies focuses on the applications and emerging technology that run on top of them. Looking for multi-cloud or data analytics? Our Data Centre and Hybrid Cloud team covers both. Data Centre and Hybrid Cloud
Managed IT Services
Day-to-day operations handled by our team, so yours can focus on what's next.
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Let us run it. Emircom Managed Services keeps your IT running while your people focus on the business. We monitor your infrastructure 24/7, patch vulnerabilities before they are exploited, and handle the daily work of network, cloud and security operations. Emircom has delivered technology across the UAE and KSA for more than 40 years. Your infrastructure becomes our responsibility, and your team gets its time back. Our servicesHow they workWhy managed servicesQuestions What we take off your plate Round-the-clock monitoring across your IT stack Proactive security management that catches threats early Cloud and data operations handled by certified engineers Faster issue resolution without pulling your teams off critical projects Our managed services Eight services. Each one is run, monitored and reported on by our team. Networking PowerScale Managed Cisco SD-WAN Built on Cisco Catalyst Connects branches, data centres and cloud on one managed network. Applications get the bandwidth they need, and new sites go live in days. Best for: large enterprises with distributed operations across the UAE, KSA and beyond. PowerScale details → PowerManage Managed Meraki SD-WAN Built on Cisco Meraki Connects head office, branches and remote sites on one cloud-managed network. We handle setup, monitoring and optimisation. Best for: SMBs and enterprises with distributed operations across the UAE and KSA. PowerManage details → PowerConnect Managed Meraki Networking Built on Cisco Meraki One dashboard for every site. Our team handles setup, monitoring and management, so you do not need certified network engineers on staff. Best for: small offices, growing multi-site businesses and larger distributed networks. PowerConnect details → PowerCampus Managed Cisco Campus Networking Built on Cisco Catalyst Center We manage your campus network as a service. Access follows each user’s identity, and firmware is updated centrally. Best for: education, healthcare, retail, banking, government and large enterprise campuses. PowerCampus details → Collaboration and contact centre PowerCollab Managed Webex Calling and Meetings Built on Cisco Webex Calling, meetings and messaging work the same in the office, on a branch or at home, with regional hosting options for the UAE and KSA. Best for: organisations replacing a PBX with cloud calling and meetings. PowerCollab details → PowerEngage Managed Webex Contact Centre Built on Webex Contact Center Voice, chat, email and WhatsApp on a fully managed platform. Arabic-speaking engineers in Dubai and Riyadh run it around the clock. Best for: contact centres of 250 agents or more. PowerEngage details → Security and people PowerDefend Managed Cisco XDR Built on Cisco XDR Our analysts watch for threats across endpoints, networks, email and cloud around the clock, and respond before damage happens. You get a security operations centre without building one. Best for: organisations that need 24/7 detection and response without their own SOC. PowerDefend details → IT Outsourcing and Staff Augmentation Extra capacity for your IT team Extra hands or full teams, deployed where your IT function needs them most. Best for: project surges, specialist skills, compliance deadlines and talent gaps. IT Outsourcing and Staff Augmentation details → Every Power service works the same way We monitor it Our team watches the service around the clock. We fix it early We fix problems before they reach you. You get one report One accountable team, one view of performance. Why organisations choose managed services Predictable costs Lower operating and capital spend, with predictable OPEX pricing. Certified expertise Emircom’s certified specialists and proven practice, on call. Room to grow Add sites, users or services through flexible tiers and modules. Stronger security Proactive threat detection, patch management and compliance support. Focus on the business Your IT team works on strategic projects while we run the day to day. Reliable uptime SLA-backed availability for network and application performance. Questions we are asked What is a managed IT service? A managed IT service means Emircom runs part of your IT for you. We monitor it around the clock, fix problems early, apply updates and report on performance, under service levels you can hold us to. What does Power mean in the service names? Power is Emircom’s name for its managed services. Each Power service is built on a named vendor platform, such as Cisco Catalyst SD-WAN, Meraki or Webex, and every one is monitored, fixed early and reported on by the same accountable team. Which service should we start with? Start with the area that costs your team the most time. Organisations with many sites usually look first at PowerScale or PowerManage, customer service teams at PowerEngage, and organisations short of security staff at PowerDefend. Talk to our team and we will recommend a starting point. Where are your operations teams based? Emircom runs NOC and SOC teams in Dubai and Riyadh, working around the clock, and has delivered technology across the UAE and KSA for more than 40 years. Can we mix services or add them later? Yes. Services are sold in tiers and modules, so you can add sites, users or services as you grow, and the same team reports on all of them.
Telecom Infrastructure
Core network platforms for the operators running the region's telecoms.
A typical scenario The situation An operator runs separate SMS, USSD and ringback platforms from different vendors. Each has its own team, upgrade cycle and fault process. What Emircom does Emircom designs one consolidated VAS platform and integrates it with the core network. Services move across in stages. Resident engineers and L1 and L2 support run it. What changes Teams work from one platform. Upgrades no longer interrupt service, and every fault has one owner. Illustrative scenario based on common customer situations. It is not a named client case study. Questions we are asked Is this page for enterprises? No. This service is for telecom operators and service providers. Enterprises that need managed networks, security or collaboration should see Managed IT Services. Can you integrate with our existing core network? Integration is part of the service. We assess your existing platforms first, then agree an integration plan that upgrades systems without interrupting service. Do you provide resident engineers and a NOC? Yes. Managed services include NOC alarm monitoring, resident engineer services, and L1 and L2 support. We agree the scope with you for each project. Which network generations do you support? Our platforms cover 2G, 3G, 4G and 5G. They include HLR, HSS and EIR, and 5G functions such as SCP, SEPP, SMSF and IWF. Can you help us bring in new vendors? Yes. Our consulting service introduces new vendors with cloud-native solutions to regional operators. It also gives access to RFP bids for mobile core, VAS, managed services and BSS. Related services Industrial ICT for Oil and GasCommunication systems built for sites with no room for downtime.Managed IT ServicesEnterprise IT run by Emircom, from networks to security.Cybersecurity SolutionsProtection built around your risk and UAE and KSA compliance.
IT Asset Management Services
Know what you own, where it is, and what it is worth.
A typical scenario The situation A hospitality group runs 12 hotels. Finance holds one asset register, but each hotel’s IT team keeps its own list. Year-end counts take weeks. What Emircom does Emircom’s field teams tag and verify assets at each hotel. We reconcile the findings with the finance register and load the result into EAMS. What changes Finance and IT work from one verified register. Year-end close needs fewer manual checks, and lost items are easier to trace. Illustrative scenario based on common customer situations. It is not a named client case study. Questions we are asked What is EAMS? Emircom Asset Management Software is a browser-based platform that tracks assets, reports and movements across locations. We built it because off-the-shelf tools did not track assets across the UAE and KSA the way clients needed. Do you tag assets on site? Yes. Field teams tag, reconcile and verify assets using barcodes and RFID, then update the register. Can you track high-value assets in real time? Yes, with RTLS and GIS tracking. It shows assets on a live map and tracks movement without line of sight. Can you value assets and allocate costs? Yes. We establish fair values and allocate costs by business unit or use, with documentation for finance and audit. Which sectors do you serve? Enterprises and government entities across the GCC, including amusement parks, financial institutions, FMCG, hotels, manufacturing units and restaurant chains. Related services Physical SecurityAccess control, CCTV and video management for your sites.Adoption ServicesGet full use from the technology you have already bought.Managed IT ServicesDay-to-day IT run by Emircom, so your team can focus on the business.
Audio Visual & Meeting Room
Meeting rooms your people actually want to use.
A meeting room that is hard to connect to gets used once and avoided after that. We design, install and support video conferencing, room automation and touchscreens that work the first time, every time. Our specialty in purpose-built AV solutions covers HD video conferencing systems, interactive touchscreen technologies, intelligent room automation, and system controls for a wide range of applications such as auditoriums, digital classrooms, training venues, executive boardrooms, state-of-the-art retail stores, hotels and smart homes.
Oil and Gas
Communication systems built for sites with no room for downtime.
A typical scenario The situation An operator opens a new support base and needs its communication systems ready before crews arrive. The site is remote, and a failed link would stop work. What Emircom does Emircom designs the system, then builds and tests the cabinets at its staging facility. Engineers install and commission on site. What changes Faults are found in the workshop, not on the site. Crews start work with systems that are already tested. Illustrative scenario based on common customer situations. It is not a named client case study. Questions we are asked Can you test equipment before it ships to site? Yes. We assemble and test systems at our 10,000 sq ft integration and staging facility, which has space for 400 telecom cabinets. Factory acceptance tests happen there. Site acceptance tests follow after installation. Which regulator approvals do you handle? Telecom regulatory body approvals are part of the turnkey scope. The approvals a project needs depend on the site and the systems. We agree the list with you at the study stage. Do you support sites in KSA as well as the UAE? Emircom keeps offices and support centres in both the UAE and KSA. We confirm the support arrangement for each site during project planning. What happens after commissioning? After-sales support and maintenance are the last part of the turnkey scope. We agree the support terms with you during project planning. Do you work only with oil and gas operators? No. We also work with petrochemical, energy, marine, mining and government operators. Related services Telecom InfrastructureCore network and value-added service platforms for operators.Physical SecurityAccess control, CCTV and video management for your sites.Cybersecurity SolutionsProtection built around your risk and UAE and KSA compliance.
Customer Success and Adoption
Making sure the technology you have bought actually gets used.
A customer success programme The situation A UAE oil and gas operator had invested in Cisco networking and security across its facilities, but adoption varied by site. Some engineers used central monitoring, while others relied on manual checks and local knowledge. Vendor access needed repeated configuration, and asset records differed between facilities. What Emircom did A dedicated customer success manager brought together the operator’s IT, operational technology and maintenance teams. They agreed four priorities, a baseline for each and an owner. A workflow counted as adopted only when the team used it regularly and could show the process. What changed Approved vendor access fell from four hours to 45 minutes, and network-related interruption time fell by 60%. The operator ended with documented workflows and trained owners across the participating facilities. Desired outcomes delivered A nine-month programme for a UAE oil and gas operator, measured against baselines agreed at the start. 8 hours per quarter Network-related interruption time for selected operational applications, down from 20 hours. A 60% reduction. 45 minutes Average time to activate approved vendor access, down from four hours. 95% Validated asset visibility across selected industrial network segments, up from 60%. 90% Adoption of the agreed monitoring and security workflows, up from 45%. 100% Vendor sessions following the approved, time-limited access workflow, up from 50%. Five Cisco technologies Catalyst Center, Identity Services Engine, Cyber Vision, Secure Firewall and Catalyst industrial switches. Measurement basis: interruption time covers recorded network-related application unavailability within the agreed scope. Asset visibility uses a reconciled inventory. Adoption needs evidence of regular operational use. Vendor access timing starts after all approvals. The programme did not measure avoided production losses. Questions we are asked When should adoption work start? At the start of the project, not after go-live. We agree outcomes and owners during planning, so training and usage checks are part of the rollout. Can you support technology that Emircom did not deliver? That depends on the product and your contract. Tell us what you rolled out and who uses it, and we confirm the scope in writing. How do you measure adoption? We agree the starting position, the target and the evidence at the start. A workflow counts as adopted only when the responsible team uses it regularly and can show the process. Who is my point of contact? A customer success manager follows your solution from set-up to renewal. That person joins your business reviews. What are the CX brochure and the DNA CX digital journey? Two documents that explain the service. The brochure describes how customer success works. The digital journey shows the path from onboarding to renewal. Related services Managed IT ServicesDay-to-day IT run by Emircom, so your team can focus on the business.IT Asset Management ServicesKnow what you own, where it is, and what it is worth.Business TechnologiesERP, analytics, AI and IoT, matched to how your business runs.
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Years of industry experience
Employees in 6 offices
Vendor Certifications and Specialisations
Projects delivered successfully
Accolades and achievements received.
Cisco EMEA Partner of the Year
Our Offices
We have 6 offices in 3 countries.
Abu Dhabi - UAE
- P.O.Box: 34895, 59th Floor, Addax Tower, Reem Island, Abu Dhabi
- Tel: +971 2 6934300
- Fax:
- Email: enquiry@emircom.com
Dubai - UAE
- P.O.Box: 34895, Bay Square Building 01 office 803, Business Bay, Dubai
- Tel: +971 4 5094400
- Fax:
- Email: enquiry@emircom.com
Service Providers - UAE
- P.O.Box: 114299, Silicon Oasis, LUI1 - 21, Dubai
- Tel: +971 4 3263236
- Fax:
- Email: enquiry@emircom.com
Riyadh - KSA
- P.O.Box: 301964, Al Muhandis Masaid Al Anqari str bldg 7965, Al Sulimaniyah, Riyadh
- Tel: +966 11 2655300
- Fax:
- Email: enquiry@emircom.com
Cairo - Egypt
- P.O.Box: 10th fl. 56 Joseph Tito Street, Al Nozha, el Gadida Cairo
- Tel: +20 22 6206364
- Fax:
- Email: enquiry@emircom.com
