We run and monitor your IT around the clock, with NOC and SOC teams in Dubai and Riyadh.
Your IT should not hold you back. Let us run it.
Emircom Managed Services keeps your IT running while your people focus on the business. We monitor your infrastructure 24/7, patch vulnerabilities before they are exploited, and handle the daily work of network, cloud and security operations. Emircom has delivered technology across the UAE and KSA for more than 40 years. Your infrastructure becomes our responsibility, and your team gets its time back.
What we take off your plate
- Round-the-clock monitoring across your IT stack
- Proactive security management that catches threats early
- Cloud and data operations handled by certified engineers
- Faster issue resolution without pulling your teams off critical projects
Our managed services
Eight services. Each one is run, monitored and reported on by our team.
Networking
PowerScale
Managed Cisco SD-WAN
Built on Cisco Catalyst
Connects branches, data centres and cloud on one managed network. Applications get the bandwidth they need, and new sites go live in days.
Best for: large enterprises with distributed operations across the UAE, KSA and beyond.
PowerManage
Managed Meraki SD-WAN
Built on Cisco Meraki
Connects head office, branches and remote sites on one cloud-managed network. We handle setup, monitoring and optimisation.
Best for: SMBs and enterprises with distributed operations across the UAE and KSA.
PowerConnect
Managed Meraki Networking
Built on Cisco Meraki
One dashboard for every site. Our team handles setup, monitoring and management, so you do not need certified network engineers on staff.
Best for: small offices, growing multi-site businesses and larger distributed networks.
PowerCampus
Managed Cisco Campus Networking
Built on Cisco Catalyst Center
We manage your campus network as a service. Access follows each user’s identity, and firmware is updated centrally.
Best for: education, healthcare, retail, banking, government and large enterprise campuses.
Collaboration and contact centre
PowerCollab
Managed Webex Calling and Meetings
Built on Cisco Webex
Calling, meetings and messaging work the same in the office, on a branch or at home, with regional hosting options for the UAE and KSA.
Best for: organisations replacing a PBX with cloud calling and meetings.
PowerEngage
Managed Webex Contact Centre
Built on Webex Contact Center
Voice, chat, email and WhatsApp on a fully managed platform. Arabic-speaking engineers in Dubai and Riyadh run it around the clock.
Best for: contact centres of 250 agents or more.
Security and people
PowerDefend
Managed Cisco XDR
Built on Cisco XDR
Our analysts watch for threats across endpoints, networks, email and cloud around the clock, and respond before damage happens. You get a security operations centre without building one.
Best for: organisations that need 24/7 detection and response without their own SOC.
IT Outsourcing and Staff Augmentation
Extra capacity for your IT team
Extra hands or full teams, deployed where your IT function needs them most.
Best for: project surges, specialist skills, compliance deadlines and talent gaps.
Every Power service works the same way
We monitor it
Our team watches the service around the clock.
We fix it early
We fix problems before they reach you.
You get one report
One accountable team, one view of performance.
Why organisations choose managed services
Predictable costs
Lower operating and capital spend, with predictable OPEX pricing.
Certified expertise
Emircom’s certified specialists and proven practice, on call.
Room to grow
Add sites, users or services through flexible tiers and modules.
Stronger security
Proactive threat detection, patch management and compliance support.
Focus on the business
Your IT team works on strategic projects while we run the day to day.
Reliable uptime
SLA-backed availability for network and application performance.
Questions we are asked
What is a managed IT service?
A managed IT service means Emircom runs part of your IT for you. We monitor it around the clock, fix problems early, apply updates and report on performance, under service levels you can hold us to.
What does Power mean in the service names?
Power is Emircom’s name for its managed services. Each Power service is built on a named vendor platform, such as Cisco Catalyst SD-WAN, Meraki or Webex, and every one is monitored, fixed early and reported on by the same accountable team.
Which service should we start with?
Start with the area that costs your team the most time. Organisations with many sites usually look first at PowerScale or PowerManage, customer service teams at PowerEngage, and organisations short of security staff at PowerDefend. Talk to our team and we will recommend a starting point.
Where are your operations teams based?
Emircom runs NOC and SOC teams in Dubai and Riyadh, working around the clock, and has delivered technology across the UAE and KSA for more than 40 years.
Can we mix services or add them later?
Yes. Services are sold in tiers and modules, so you can add sites, users or services as you grow, and the same team reports on all of them.