One system for your contact centre, calling and video.
Tools your teams use without a training manual.
Too many platforms mean too much switching. We connect your contact centre, calling and video tools into one system. One team designs it, sets it up and supports it.
What you get
Contact centre
Handle calls, chat and email in one place. Agents see the customer history before they answer. Supervisors see live queues and performance.
Unified communication and calling
One number, one inbox and one app for calls, messaging and presence. Staff see who is available and reach the right person faster.
Video conferencing and collaboration
Meeting rooms and remote teams share one platform. One provider handles the hardware, licensing and support.
How we work
Design
We map how your teams call, meet and serve customers today. Then we design one platform around that.
Set up and test
We configure the platform, devices and rooms. We test each one before go-live.
Train
Each team learns its own tasks, not the whole product.
Support
One team supports the platform after go-live. Monitoring flags room and device faults early.
What you gain
One platform, not three
Calls, meetings and chat share one system. Staff open one app to reach a colleague.
Live queue visibility
Supervisors see queues and performance as they happen. They can act before service levels slip.
Presence that works
Presence shows who is free, whether they sit in the office, on a site or at home.
Rooms that join first time
Rooms are designed around how your teams meet. Monitoring catches faults before the meeting starts.
Consistent service
Customers get the same service on every channel, from the first contact to the last.
Support from one team
Calling features, devices and rooms are set up, tested and supported by one team.
A typical scenario
The situation
A services firm runs calling on one platform, meetings on another and chat on a third. Staff open three apps to reach one colleague.
What Emircom does
We move all three to one platform. We train each team on its own tasks and support the platform after go-live.
What changes
Staff use one app. The firm manages one platform, one support contact and one set of licences.
Illustrative scenario based on common customer situations. It is not a named client case study.
Questions we are asked
Can we keep our current meeting tool and change only calling?
Often, yes. We review what you use today and recommend what to change. Moving calling first is a valid start.
Do you supply the room hardware?
Yes. We supply, install and support room hardware. We design each room around how your teams meet.
Can agents handle email and chat as well as calls?
Yes. Agents handle calls, chat and email in one place, with the customer history in front of them.
Does AI-assisted routing cut wait times?
It can help at peak hours. The result depends on your call volumes and queue design, so we test against your own data.
Who supports the platform after go-live?
One Emircom team supports calling, contact centre and meeting rooms. Monitoring flags faults before users report them.