Why CX leaders Choose PowerEngage Now


PowerEngage transforms your contact center from a cost burden into a revenue driver.

Organizations implementing our AI-powered Cisco Webex Contact Center solution achieve 30% higher agent productivity and 25% faster resolution times while reducing operational costs through cloud delivery.

Your customers engage seamlessly across voice, chat, email, WhatsApp, and social channels with complete context—no repeated explanations, higher satisfaction scores. AI assistance empowers every agent to perform like your best, while real-time analytics reveal trending issues before they escalate.

Emircom's 24/7 managed operations across UAE and KSA ensure platform excellence, regulatory compliance, and continuous optimization—so you focus on customer relationships, not technology management.

Your contact center challenges are getting more complex.
Legacy systems force agents to juggle multiple screens without real-time insights into customer sentiment and trending issues. Scaling for peaks is slow and expensive. Meanwhile, customer expectations in UAE and KSA markets continue rising—driving the need for better satisfaction scores, loyalty, and revenue.

PowerEngage solves this systematically.
Our AI-powered platform increases CSAT by 30%, boosts agent productivity 25%, and reduces operational costs. Emircom manages everything: deployment, integration, optimization, and 24/7 support.

Three Business Outcomes That Matter

  • Increase Customer Satisfaction 30%
    AI gives agents complete customer context, suggested responses, and real-time guidance. Customers resolve issues faster across their preferred channels without repeating information.
  • Boost Agent Productivity & Retention
    Unified desktop and AI assistance eliminate application-switching frustration. Agents handle more interactions with higher quality—improving job satisfaction and reducing costly turnover.
  • Reduce Costs While Improving Service
    Cloud delivery eliminates infrastructure CapEx. Flexible capacity scales with demand. AI virtual agents deflect routine inquiries, letting human agents focus on high-value interactions.

PowerEngage Service Tiers

All tiers include:

Proven migration methodology, comprehensive agent/supervisor training,
continuous optimization, UAE/KSA compliance including data residency options.

Advance – Business Care (8×5)

Premium – Global Care (24×7)
Ideal for: Growing contact centers

Professional Contact Center licenses • Control Hub setup • Basic flow design •
Queue configuration • CRM integration support • 8×5 remote support • Monthly reporting

 Ideal for: Mission-critical customer engagement (100+ agents)

Professional licenses or Webex Suite • Dedicated Instance options • Advanced AI flow design •
Comprehensive CRM connectivity • Workforce optimization • 24/7 priority support • Proactive monitoring •
Weekly analytics • Quarterly business reviews • Onsite support when needed

Solution Img

What You Get with CloudConnect

  • Omnichannel Customer Engagement
    Unified voice, email, web chat, SMS, WhatsApp, Facebook Messenger, and Apple Messages. Conversations flow seamlessly across channels with complete context preservation.
  • AI-Powered Agent Assistance
    Real-time transcription, suggested responses based on customer history, intelligent knowledge recommendations. AI detects sentiment and agent stress, alerting supervisors when coaching is needed.
  • Real-Time Analytics & Intelligence
    Automatic topic identification, CSAT prediction without surveys, and trending issue detection. Supervisors monitor performance across all channels from customizable dashboards.
  • Workforce Optimization Suite
    Integrated quality management, workforce forecasting, and performance analytics. Optimize staffing, improve skills through targeted coaching, and maintain SLAs efficiently.
  • 24/7 Managed Operations
    Emircom's certified CX experts handle platform configuration, flow design, CRM integration, agent provisioning, ongoing optimization, and round-the-clock monitoring.

The Numbers: Cisco Webex Calling Performance

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180+ new features released in past year

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30% improvement in agent productivity with AI assistance

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99.99% platform availability

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75% of contact centers will be cloud-based by 2028

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25% reduction in average handle time while maintaining CSAT

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55% improvement in first contact resolution

Why Emircom CloudConnect for Managed Webex Calling



Decades deploying contact centers for banking, government, healthcare, and enterprise clients across GCC. We understand regional expectations, compliance requirements, and cultural considerations.

Meeting UAE NESA, KSA SAMA, and sector-specific compliance demands expert guidance. We ensure proper configuration, data handling, recording retention, and reporting.
Regional data center partnerships enable in-country hosting when required.

Arabic and English support from UAE and Riyadh NOCs with deep Webex Contact Center expertise. Priority response for critical customer-facing incidents- typically resolved within minutes.

Complete operational responsibility: Control Hub management, journey flow design, CRM integration, agent desktop customization, quality management, workforce optimization, training, ongoing optimization, and performance reporting with improvement recommendations.

CloudConnect FAQ- Managed Webex Calling

6-12 weeks typical depending on agent count and complexity. Smaller contact centers (under 50 agents) often launch in 4-6 weeks.

Yes. Pre-built integrations with Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, and others. Custom integrations using Webex APIs for proprietary systems.

Yes. Full Arabic language support for IVR, chat, AI virtual agents, and agent desktop. Bilingual Arabic/English configuration optimized for GCC customers.

Most organizations achieve 25-35% total cost reduction while improving CX metrics. We provide detailed TCO analysis showing ROI including migration costs.

Cloud-based agents can work from any location. We design multi-site configurations with automatic failover. AI virtual agents continue handling routine inquiries during local connectivity issues.

Yes. We support phased migration: parallel operation during transition, pilot groups, or channel-by-channel rollout. Successfully migrated organizations from Avaya, Genesys, Five9 with zero customer disruption.

How CloudConnect Works in Your Industry


Regional bank transformed service across UAE and KSA branches with omnichannel capabilities. Result: 40% CSAT improvement, 25% reduction in branch walk-ins for routine transactions, enhanced cross-selling through personalized interactions.

UAE federal entity modernized citizen services with NESA-compliant cloud contact center. Local data residency, comprehensive Arabic support, and e-government integration enabled citizens to engage via voice, WhatsApp, or web chat with consistent quality.

Major operator required dynamic capacity for campaigns and launches. PowerEngage's cloud flexibility enabled instant agent expansion during peaks. AI virtual agents handled routine inquiries automatically—letting humans focus on retention and upselling.

PowerEngage + CloudConnect : Unified Platform


One Cisco platform for employee and customer communications. PowerEngage gives contact center agents AI-powered omnichannel tools. CloudConnect gives knowledge workers enterprise calling and collaboration. When customers need specialized expertise—technical support, credit approval, product specialists—agents seamlessly conference in CloudConnect users with complete context
. No external transfers.
Faster resolution.

Related Managed Services

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