Why CX leaders Choose PowerEngage Now


PowerEngage transforms your contact center from a cost burden into a revenue driver.

Organizations implementing our AI-powered Cisco Webex Contact Center solution achieve 30% higher agent productivity and 25% faster resolution times while reducing operational costs through cloud delivery.

Your customers engage seamlessly across voice, chat, email, WhatsApp, and social channels with complete context—no repeated explanations, higher satisfaction scores. AI assistance empowers every agent to perform like your best, while real-time analytics reveal trending issues before they escalate.

Emircom's 24/7 managed operations across UAE and KSA ensure platform excellence, regulatory compliance, and continuous optimization—so you focus on customer relationships, not technology management.

Your contact center challenges are getting more complex.
Legacy systems force agents to juggle multiple screens without real-time insights into customer sentiment and trending issues. Scaling for peaks is slow and expensive. Meanwhile, customer expectations in UAE and KSA markets continue rising—driving the need for better satisfaction scores, loyalty, and revenue.

PowerEngage solves this systematically.
Our AI-powered platform increases CSAT by 30%, boosts agent productivity 25%, and reduces operational costs. Emircom manages everything: deployment, integration, optimization, and 24/7 support.

Three Business Outcomes That Matter

  • Increase Customer Satisfaction 30%
    AI gives agents complete customer context, suggested responses, and real-time guidance. Customers resolve issues faster across their preferred channels without repeating information.
  • Boost Agent Productivity & Retention
    Unified desktop and AI assistance eliminate application-switching frustration. Agents handle more interactions with higher quality—improving job satisfaction and reducing costly turnover.
  • Reduce Costs While Improving Service
    Cloud delivery eliminates infrastructure CapEx. Flexible capacity scales with demand. AI virtual agents deflect routine inquiries, letting human agents focus on high-value interactions.

PowerEngage Service Tiers

All tiers include:

Proven migration methodology, comprehensive agent/supervisor training,
continuous optimization, UAE/KSA compliance including data residency options.

Advance – Business Care (8×5)

Ideal for: Growing contact centers

Professional Contact Center licenses • Control Hub setup • Basic flow design •
Queue configuration • CRM integration support • 8×5 remote support • Monthly reporting

Premium – Global Care (24×7)

Ideal for: Mission-critical customer engagement (100+ agents)

Professional licenses or Webex Suite • Dedicated Instance options • Advanced AI flow design •
Comprehensive CRM connectivity • Workforce optimization • 24/7 priority support • Proactive monitoring •
Weekly analytics • Quarterly business reviews • Onsite support when needed

Solution Img

What You Get with CloudConnect

  • Omnichannel Customer Engagement
    Unified voice, email, web chat, SMS, WhatsApp, Facebook Messenger, and Apple Messages. Conversations flow seamlessly across channels with complete context preservation.
  • AI-Powered Agent Assistance
    Real-time transcription, suggested responses based on customer history, intelligent knowledge recommendations. AI detects sentiment and agent stress, alerting supervisors when coaching is needed.
  • Real-Time Analytics & Intelligence
    Automatic topic identification, CSAT prediction without surveys, and trending issue detection. Supervisors monitor performance across all channels from customizable dashboards.
  • Workforce Optimization Suite
    Integrated quality management, workforce forecasting, and performance analytics. Optimize staffing, improve skills through targeted coaching, and maintain SLAs efficiently.
  • 24/7 Managed Operations
    Emircom's certified CX experts handle platform configuration, flow design, CRM integration, agent provisioning, ongoing optimization, and round-the-clock monitoring.

The Numbers: Cisco Webex Calling Performance

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180+ new features released in past year

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30% improvement in agent productivity with AI assistance

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99.99% platform availability

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75% of contact centers will be cloud-based by 2028

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25% reduction in average handle time while maintaining CSAT

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55% improvement in first contact resolution

Why Emircom CloudConnect for Managed Webex Calling



Two decades deploying Cisco collaboration for Gulf enterprises and government. We navigate UAE telco regulations, KSA licensing, and compliance frameworks daily.

Hundreds of successful PBX-to-cloud transitions from Avaya, Mitel, Nortel, and legacy Cisco systems. Structured methodology ensures zero business disruption.

Arabic and English support from Riyadh and Dubai NOCs—not offshore call centers. Response times measured in minutes for critical issues.

We handle Control Hub configuration, user provisioning, phone deployment, Local Gateway integration, moves/adds/changes, monitoring, optimization, and training. Your IT teams focus on strategy.

CloudConnect FAQ- Managed Webex Calling

4-8 weeks typical for most organizations. Smaller deployments (under 100 users) complete in 2-3 weeks. Zero business disruption with our structured methodology.

Yes. We support number portability for UAE and KSA DIDs. Local Gateway enables continued use of existing PSTN contracts.

Yes. Cisco Webex Calling meets stringent security requirements. We configure encryption, access controls, audit logging, and data residency options for regulated industries.

Users continue calling via Webex App on mobile with cellular data. We can deploy Local Gateway with SRST for sites requiring additional survivability.

Most organizations achieve 30-40% cost reduction year one. We provide detailed TCO comparisons showing typical 3-year ROI including migration.

Cisco delivers carrier-grade voice quality. We optimize network QoS, monitor performance 24/7, and proactively address any degradation.

How CloudConnect Works in Your Industry


Regional retail organization with 50+ UAE and KSA locations replaced site-by-site PBX systems. Result: 45% cost reduction, unified dial plan, seamless executive mobility between markets.

UAE federal entity needed NESA-compliant calling for remote work. CloudConnect provided encrypted signaling, local data residency, and Active Directory integration.

Regional bank required carrier-grade reliability plus seasonal flexibility. CloudConnect's scalability enabled instant capacity expansion during peaks with CRM integration for complete customer context.

CloudConnect + PowerEngage : Complete Platform


One Cisco platform connects employees and customers. CloudConnect gives knowledge workers enterprise calling, meetings, and collaboration. PowerEngage gives contact center agents AI-powered customer engagement tools. When customer issues need specialized expertise, agents transfer calls to CloudConnect users instantly with complete context—no repeated explanations, faster resolution.

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