Job brief
- Full responsibility of the Cloud Services and Infrastructure.
- Administer systems such as Windows, Active Directory, Monitoring, , Exchange, DNS, Lync, and SharePoint
- Diagnose system issues, predict future trends, make recommendations, and implement client solutions
- Monitor system performance and be proactive in assessing and providing recommendations for improvement
- Patch and update assigned systems
- Manage the Antivirus solution as per the security best practices
- Maintain and enhance assigned systems for a variety of different vendor products
- Follow the escalation matrix and update the flash report for the delayed projects
- Update the managers on open Problem Notifications, production issues.
- Create, maintain and update required documentation, records, logs, and reports.
- Manage the development and implementation of formal procedures
- Support the management team to capture forecasting demand and assess the
- capacity requirements and operating budget allocation request to deliver the services.
- Manage stakeholder expectation and resolve customer escalations.
- Ability to interface with Senior Management and customers in a clear and concise manner.
- Manage the team by implementing good management practices and ensuring continuing development of junior members
- Design and control the governance processes and procedures
Requirements
- Bachelor’s Degree in computer science or Information Systems
- MCSE of higher qualification
- Experience with monitoring, network diagnostic and network analytics tools
- Experience with antivirus/malware and patch management technologies
- Experience with administering systems, such as Microsoft Active Directory,
- Exchange, Lync, SharePoint
- Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
- Very good experience in VMWare, VCentre, Network and/or Storage
- Solid experience maintaining Cloud environment
