Enterprise calling
without the enterprise IT team.

PowerCollab delivers Cisco Webex Calling and collaboration tools as a fully managed service. Your team gets enterprise-grade cloud voice, meetings, and messaging — built on Webex, managed by Emircom, hosted locally in UAE and KSA.

What makes this different:

Most UC providers sell you licenses and walk away. PowerCollab wraps the platform in Emircom’s 24/7 managed operations. We design your dial plans, deploy your sites, monitor call quality, handle incidents, and optimize performance. You get Webex’s enterprise features with none of the operational burden.

What you get

Reliable cloud calling that replaces legacy PBX infrastructure. Webex App unifies voice, video, messaging, and collaboration in one interface. Your team stays connected across desk phones, mobile devices, and laptops. Flexible PSTN options let you keep existing carriers or switch to Cisco Calling Plans.

How it works

Emircom NOC monitors your calling platform around the clock. We track call quality, capacity, and availability in real time. When issues arise, our team responds immediately — you get notified, not paged at 3am. Monthly reports show performance trends. Quarterly reviews identify optimization opportunities.

Service Tier

  • Professional: 8×5 standard support with 24×7 coverage for critical incidents, enhanced monitoring, monthly reports, and one core integration
  • Enterprise: 24×7 priority support for all severities, unlimited global calling, proactive monitoring with trend analysis, quarterly business reviews, dedicated account management, and multiple custom integrations

Real outcome

A 400-person professional services firm in Dubai migrated from aging on-premise PBX to PowerCollab in 60 days. Remote consultants gained mobile calling with the same features as office staff. IT cut telephony management time by 70%. The firm added 50 users in under 48 hours when they opened a new branch — no hardware procurement, no site visits.

Modern collaboration tools, local expertise, zero operational headache.

Solution Img

PowerCollab Benefits

  • Local & Regulated

    Built for UAE and KSA compliance. Data stays in-region, operations meet NESA, CITC, and SAMA requirements.

  • Reliable Voice

    99.99% availability target. Webex Calling serves 50+ million users globally, 8 billion calls monthly.

  • Managed Simplicity

    Emircom NOC handles monitoring, incidents, and changes. Your team focuses on business, not telephony.

  • Future-Ready Platform

    One vendor for calling, meetings, messaging, and devices. Integrates with Microsoft 365, Salesforce, and your business tools.

  • Flexible PSTN

    Keep your existing telco or use Cisco Calling Plans. Local Gateway options for survivability.

  • Predictable Costs

    Shift from capex to opex. Per-user pricing with volume discounts and bundle options.

PowerCollab Delivers

Webex Calling replaces legacy PBX with cloud-based auto-attendant, hunt groups, voicemail, and unified dial plans. Multi-site and remote workers use the same system. Local Gateway adds survivability for critical locations.

Webex App gives your team one interface for voice calls, video meetings, team messaging, and file sharing. Users stay connected across desk phones, mobile, and desktop.

End-to-end encryption, ISO 27001 and SOC 2 certified infrastructure, role-based access controls. Emircom SOC monitors for threats and manages security operations.

Cisco data centers in KSA and regional hosting for UAE keep voice, recordings, and user data in-country. Meets SAMA, CITC, and TDRA requirements for regulated industries.

Emircom NOC handles monitoring, incident response, change management, and capacity planning. Professional tier includes enhanced monitoring and monthly reports. Enterprise tier adds priority response and quarterly business reviews.

Consistent experience for office, branch, and remote workers. Mobile-first design supports consultants and field teams. Guest access simplifies collaboration with external partners.

Choose Cisco PowerCollab partners, Cisco Calling Plans, or connect your existing telco via Local Gateway. You control costs and maintain carrier relationships.

Native connections to Microsoft Teams, Salesforce, ServiceNow, and 500+ business applications. APIs enable custom workflows and automation.

PowerCollab: Service Tiers

PowerCollab Professional

For Growing Teams

PowerCollab Enterprise

For Mission-Critical Operations
Webex License Calling Professional + Webex App Calling Professional + Webex Suite
Support Coverage 8×5 standard, 24×7 for critical 24×7 all priorities
Response Time (P1) 15 minutes 15 minutes
Target Resolution (P1) 4 hours 2 hours
Platform Availability SLA 99.99% uptime 99.99% uptime
Monitoring Enhanced QoS + SBC correlation Full proactive monitoring + trend analysis
Onboarding Workshops + integration + training Project-style + change management
Reporting Monthly service reports Monthly + quarterly business reviews
Account Management Named service manager Dedicated account manager + governance
Integrations 1 core integration included Multiple custom integrations
PSTN Options Domestic + 250 international mins Unlimited global calling
Managed By Emircom managed.
Emircom responsible		 Emircom managed.
Emircom responsible
PowerCollab Professional PowerCollab Enterprise

Note: Government and regulated customers: Custom tiers available with Dedicated Instance, in-country hosting, and tailored compliance.

Build the network that grows with you

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